Tips in applying on a call center in the Philippines

On my first two hubs, I discussed the "BASICS OF CALLCENTERS IN THE PHILIPPINES" and answered the question, "WHY CALL CENTER?"

Now in this hub, I'm going to share some tips in applying on call centers.

1. First, you need to know what position you want to apply on and be familiar on the job description of that job. It would be a big turn-off for the recruitment if you don’t have any idea on what are the responsibilities and description of the job. Also, choose what you think you're comfortable doing because this can be a very stressful job.

2. Before you apply on different companies, try to do some research about them. Know what makes them different among other companies, what are the benefits they offer, what are the positions available...etc. This will also help you on your interviews.

Try to check out call center forums and guides. It will help you get the information you need. (Example is Pinoy Exchange)

3. If possible, try applying on companies near your place. Convenience will really help if you want to stay in this career.

4. Look and apply for jobs online. This may sound lazy but it would be more convenient applying online and just wait for their call compared to walking-in a company. It will also save you resources and energy.I know call centers prefer walk-in applicants but aside from saving resources and energy, you can also see the minimum requirements for a certain job online. If you think your qualifications are enough then you can submit your resume and wait for them to call you.

I remember applying in a company where it was rumored to offer higher salary than the one I was working with. So, I went there after my shift to apply (coming from a graveyard shift. Application starts in the morning). I have no idea what position they are looking for, all I know is it was a call center and they are looking for agents. After passing the initial interview I was told that the next step is a typing speed test and I need at least 50 words per minute. I knew I had no chance knowing that my average typing speed is only 28-32 words per minute. In the end I failed my application. They were looking for IP relay agents. I would not have wasted time if I knew what they were looking for.

Applying online also helps you manage and prioritize the company you want to go to first.

5. As much as possible, don’t apply on Recruitment Agencies. It will just waste your time and energy. They will let you undergo this screening process with the initial interview, test, final interview and then they will just endorse you on a company and you would still undergo the company’s process. Apply directly on companies. You can immediately spot if it’s a recruitment agency; they have lots of ads on different job portals and they are looking for agents for different locations. Research before you apply.

6. Try practicing your typing speed. Most companies require applicants to have at least 25 words per minute or for some, 50 words are required so exercise those fingers...

7. Make a resume that will highlight the skills needed for the position. Make it plain and easy to understand. Don’t put unnecessary things that are not related to the job position you are applying to.

8. Always bring extra resume when you are applying. You’ll never know when you’re going to need it. And always bring a pen. I really find it annoying when applicants borrow other applicant’s pen. You are going to fill up application forms or maybe the job offer itself so you better bring your own pen.

9. Wear decent clothing. Dress to impress. I know it's common to see call center applicants wearing t-shirt and jeans. But that still reflects to the personality and character of an applicant. The recruitment team might have the impression that you are not taking your application and the company seriously. It never hurts to dress properly for an interview. This also may help you get a positive impression from the onset of your interview. They will see that you are sincere in your application and you are respecting them by dressing for the occasion.

10. Bring jacket. Call center lobbies tend to become really cold after you’ve been waiting there for such a time. Remember that as much as possible you must be comfortable when you are applying.

11. Be honest in answering interview questions. As explained in the "WHY CALL CENTER?" hub, the interviewer will know if you are being untruthful, unsure or even not qualified for the position.

12. Prepare yourself for a 1 day application process. When I say one day, it's really one whole day. Some call centers pride themselves with this type of application process. You can bring a book or you can play games on your cell phone to pass time. Each process in the application has long waiting hours. The worst is waiting for the final interview. You would have to wait for the account manager. These guys are directly connected to the clients and because of their busy schedules; you would have to wait for them until you are interviewed.

13. Follow up your application. Not only that this shows your seriousness for the position but also this may clarify if you passed or didn’t.

14. Finally, don't lose hope. If ever you get negative results with your application just try again. There are lots of different centers and opportunities out there. I know some people who got their first job on this industry after failing from several applications. You can also work on your weaknesses so the next time you apply you will have better chances. So, don’t give up!

The call center industry really provides good opportunity for everyone. If you really want to get on it, simplybe prepared.

Do you need help with those call center interviews? Just click HERE